Field Service Engineer

Location: Portage, MI

Brief Description: 

FEMA is looking to add a Field Service Engineer who will report to the Field Service Engineering Manager. Normal work hours are Monday – Friday 8:00 am – 5:00 pm.

Job Responsibilities: 

• Communicate directly with customers on non-conformance and quality related concerns

• Communicate needs of customers to FEMA Corporation by acting as the “Voice of the Customer”
• Represent FEMA Corporation in a professional manner at customer facilities while providing on-site support
• Perform evaluations of customer returns utilizing an engineering approach to determine root cause
• Coordinate projects internally and work closely with Engineering to drive corrective actions in response to company-responsible non-conformances
• Assemble Customer Return Evaluation Summaries as a customer facing document to effectively relay evaluation results to the customer
• Participate in regular warranty meetings to review and respond accordingly to submitted warranty claims
• Maintain quality record metrics and perform quality/warranty analysis to monitor trends and identify potential continuous improvement opportunities

Job Requirements:

• Valid Driver’s License
• Bachelor of Science degree – Engineering Curriculum required
• Basic understanding of hydraulic circuits/components and FEMA products.
• Willingness to develop further knowledge related to specific customer applications and FEMA product functions.
• Ability to work independently and manage assigned projects
• Customer Travel – 10% to 20% both internationally and domestically
• Communication skills with both internal and external customers

FEMA Corporation is an EOE. If you are interested in this position, please submit your resume to employment@fema-corp.coom or apply online at https://www.fema-corp.com/contact/employment